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Visit us Monday through Saturday
from 10am to 5pm.
Testimonials
- Very happy with quality of jewelry
- Excellent service, great
experience.
- Wonderful people to deal with.
Read More...
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Web Store Policies
Policies below apply only to internet or phone orders.
Scroll down or click a topic below.
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Our Guarantee |
All of our jewelry is
brand new.
Stones: All diamonds and gemstones are natural without any type of
treatment. We do not sell synthetic (lab created) gemstones.
Metal: All jewelry is made of either gold or
platinum. We do not sell silver, gold-plated, or gold-filled jewelry. TOP |
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Appraisal Certificate |
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On
any internet purchase over $200, you will receive a detailed appraisal.
The appraisal is useful if you decide to insure your jewelry. It will
describe the item(s) and give a replacement value for each piece. Since
you are paying wholesale prices, and most items are one-of-a-kind, the
replacement value will always be more than your purchase price. TOP |
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Diamond
Purchases
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On any purchase
of a single diamond larger than 1/2 (0.50) carats you will receive a free
lifetime trade up guarantee. This simply means that you may use
the full purchase price of your diamond towards the purchase of a more
valuable diamond that we have in stock. For example, if you purchase an
engagement ring for $5000, and the price of the diamond was $4,500. You may
trade-up that stone in a year for a $6,500 diamond and only pay
the $2,000 difference. An official
diamond certificate explaining this policy is available upon request at no
additional charge. The certificate will have the specifications of the
diamond you are purchasing and the purchase price of the diamond. TOP |
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Delivery of
your Order
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SPECIAL OFFER:
For a limited time, receive
free 2-3* day delivery within the United States on orders over $100.
Fast Shipping!
Orders received before 2pm EST usually ship same day.
If your item requires customization, such as ring sizing, please allow
addition time for delivery.
Shipping
within the United States
Standard shipping just $8.00 per order
regardless of quantity. Overnight shipping via Express Mail
is just $18 per order. We
ship everything fully insured with tracking information.
Shipping outside of the United States
Shipping rates vary depending on the destination. All orders must ship via
secure international delivery service (such as FedEx or UPS). Please
contact us to inquire about a shipping rate to a
specific destination. Remember to include which item(s) you are interested
in, and your complete mailing address with postal code. TOP
*Special Note: If you require
customization of an item, please add 2 days to delivery schedule.
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Ring
Sizing
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All rings will be mailed in women's standard ring
size 6-7 and men's standard ring size 10 unless otherwise specified. The
charge for sizing 14 karat gold jewelry is $8 per size up, or a flat $8
charge if size needs to be reduced. If the item is made of a different
type of metal, such as 18kt gold or platinum, we will notify you of the
sizing charges. TOP |
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Exchanges or Returns
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Your satisfaction is our top
priority. Most jewelry can be returned within 14 days for a refund
or exchange less any shipping and/or sizing charges. If you received
free shipping on your purchase, shipping charges will be deducted from
your return credit. The standard shipping fee is $8.
Items
which cannot be returned:
1.
Since
Benchmark Wedding Rings are custom made to your finger size,
they me only be exchanged if the size is incorrect. Otherwise, Benchmark
Wedding Rings cannot be returned.
2.
Closeout merchandise cannot be returned or exchanged.
Closeout merchandise includes any products where "closeout" is written
in its description. Since these items are being liquidated, and their
prices have been drastically reduced, we cannot accept returns.
3. Any special
order jewelry purchase that has been customized.
To return an
item, please follow the instructions below.
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Call Richard's Gems and Jewelry at
1-888-JEWEL-88 or 305-379-9008 to obtain an RA (Return Authorization) number. If you request a refund, the amount of the
purchase, less shipping and sizing costs will be credited using your original
payment method.
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Be sure to indicate whether you want an exchange or refund to the representative.
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Since you are responsible for us to
receive the merchandise, send your return with tracking
information and appropriate
insurance to:
Richard's
RMA # _______
33 E. Flagler Street
Miami, FL 33131
Items returned
without prior authorization will be returned to sender. For security reasons, do not write "gems" or
"jewelry" anywhere on the package. TOP |
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Payments Accepted
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For your convenience we accept Visa, MasterCard, American Express, Discover,
Diners,
PayPal, Bid Pay, or checks.
Personal checks must clear (usually 2 weeks) before the merchandise is
shipped. If you reside outside of the United States,
you may use an escrow service or you must submit funds via wire-transfer.
Please see the table below:
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Within the U.S. |
Outside of the U.S. |
| Credit Cards |
Yes,
by phone or online. |
Yes,
using Escrow.com
or BidPay.com |
| PayPal |
Confirmed Address Only |
No |
| Personal Check |
Yes (2
week hold) |
No |
| Money Order |
Yes |
No |
| Bank Check |
Yes |
Yes
(in U.S. funds) |
| Wire Transfer |
Yes
($10 fee if under $500) |
Yes
- Preferred |
| BidPay.com |
Yes |
Yes
- Preferred |
| Escrow.com |
Yes |
Yes |
If you prefer, we can
ship your order to an address other than your billing address. As a
security precaution, we require that your alternate shipping address be on
file with your credit card company. This step helps protect you from
fraudulent charges to your credit card.
Note: We are now able to process your orders using Secure Socket
Layer (SSL) encryption. This keeps all of the information that you are
sending us private. If you still feel uncomfortable placing an order on
the internet, please call us at 1-888-JEWEL-88 or 305-379-9008 in the Miami area. TOP
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Lay-a-way Plan |
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Found the right piece of jewelry, but not ready to buy
it? We'll hold it aside for up to 90 days. A minimum of 20% deposit is
required to start. Please call us to initiate your lay-a-way plan. TOP |
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Sales Tax |
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No sales tax will be charged unless the order is being
shipped to an address within the state of Florida. Florida residents,
please add 7% sales tax to your total excluding shipping charges. TOP |
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Privacy Policy |
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The security and protection of our customers' personal
information is our main priority and is especially important in our
business of fine jewelry and diamonds. We have a seasoned team of
professionals overseeing our operations and have never had a problem with
securing the privacy of our customer information. TOP |
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Security Policy |
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At Richard's, complete security for customer
transactions is our primary concern. We want you to have as much faith in
the security of your transactions as you do our products and services.
We use SSL (Secure Socket Layer), the industry
standard method for computers to communicate securely without risk of
manipulation or recipient impersonation. We utilize this encryption during
the online checkout process, including the acceptance of your credit card
information, and the management of your account. |
If you have any other questions
dealing with our store
policies please email, or call us at
1-888-JEWEL-88. |
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