| Our Guarantee |
All of our jewelry is brand new.
Stones: All diamonds and gemstones are natural without any type of treatment. We do not sell synthetic (lab created) gemstones.
Metal: All jewelry is made of either gold or platinum. We do not sell silver, gold-plated, or gold-filled jewelry. |
Appraisal Certificate |
| On any internet purchase over $200, you will receive a detailed appraisal. The appraisal is useful if you decide to insure your jewelry. It will describe the item(s) and give a replacement value for each piece. Since you are paying wholesale prices, and most items are one-of-a-kind, the replacement value will always be more than your purchase price. |
Diamond Purchases
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| On any purchase of a single diamond larger than 1/2 (0.50) carats you will receive a free lifetime trade up guarantee. This simply means that you may use the full purchase price of your diamond towards the purchase of a more valuable diamond that we have in stock. For example, if you purchase an engagement ring for $5000, and the price of the diamond was $4,500. You may trade-up that stone in a year for a $6,500 diamond and only pay the $2,000 difference. An official diamond certificate explaining this policy is available upon request at no additional charge. The certificate will have the specifications of the diamond you are purchasing and the purchase price of the diamond. |
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Ring Sizing |
| All rings will be mailed in women's standard ring size 6-7 and men's standard ring size 10 unless otherwise specified. The charge for sizing 14 karat gold jewelry is $8 per size up, or a flat $8 charge if size needs to be reduced. If the item is made of a different type of metal, such as 18kt gold or platinum, we will notify you of the sizing charges. |
Exchanges or Returns
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Your satisfaction is our top priority. Most jewelry can be returned within 14 days for a refund or exchange less any shipping and/or sizing charges. If you received free shipping on your purchase, shipping charges will be deducted from your return credit. The standard shipping fee is $8.
Items which cannot be returned:
1. Since Benchmark Wedding Rings are custom made to your finger size, they me only be exchanged if the size is incorrect. Otherwise, Benchmark Wedding Rings cannot be returned.
2. Closeout merchandise cannot be returned or exchanged. Closeout merchandise includes any products where "closeout" is written in its description. Since these items are being liquidated, and their prices have been drastically reduced, we cannot accept returns.
3. Any special order jewelry purchase that has been customized.
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Payments Accepted |
For your convenience we accept Visa, MasterCard, American Express, Discover, Diners, PayPal, Bid Pay, or checks. Personal checks must clear (usually 2 weeks) before the merchandise is shipped. If you reside outside of the United States, you may use an escrow service or you must submit funds via wire-transfer.
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| Lay-a-way Plan |
| Found the right piece of jewelry, but not ready to buy it? We'll hold it aside for up to 90 days. A minimum of 20% deposit is required to start. Please call us to initiate your lay-a-way plan. |
Sales Tax |
| No sales tax will be charged unless the order is being shipped to an address within the state of Florida. Florida residents, please add 7% sales tax to your total excluding shipping charges. |
Privacy Policy |
| The security and protection of our customers' personal information is our main priority and is especially important in our business of fine jewelry and diamonds. We have a seasoned team of professionals overseeing our operations and have never had a problem with securing the privacy of our customer information. |
Security Policy |
| At Richard's, complete security for customer transactions is our primary concern. We want you to have as much faith in the security of your transactions as you do our products and services. |
If you have any other questions dealing with our store
policies please email, or call us at 1-888-JEWEL-88.
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